Feb 06, 2023

Modern Innovations Impacting the Banking Sector Today

Innovation that will impact the Banking Sector

Most industries today have adopted tech-driven, automated operations. The banking sector remains one of the last to transition to automated services.

Notorious for delayed and low-quality services at specific touchpoints, the banking sector needs automation.

The introduction of technology can eliminate several error-prone human processes. It can help ease the burden on employees and eventually improve customer satisfaction.

Read along to learn about the most lucrative opportunities when modern innovations meet the banking sector.

Artificial Intelligence

The volume of structured and unstructured data available to banks has increased dramatically during the previous decade. This, together with the advancement of cloud technology and machine learning technology, has provided an ideal environment for Artificial Intelligence to be deployed throughout the banking industry.

Artificial intelligence enables banks to make considerably better judgments across several functions by utilizing the enormous archives of data that they collect. AI can handle everything from back-office operations to customer experience, marketing, product delivery risk management, and compliance.

Deposits, loans, payments, capital management, market infrastructure, and capital markets are among the sectors that will benefit from AI implementation in banking and financial services.

Augmented Reality

Technologies such as Augmented Reality, Mixed Reality, and Virtual Reality are improving consumer experiences in a variety of ways.

The potential for implementing augmented reality application in the banking industry are innumerable. However, it is still in its early stages of development.

The ultimate goal is to provide clients with total autonomy in activities and transactions that they might perform at home. Technology experts anticipate hybridized branches, arguing that physical bank branches may soon grow obsolete.

The usage of banking applications to locate nearby ATMs and bank offices for consumers is one application of augmented reality technology already present in the banking sector.

Voice-Controlled Software

Alexa from Amazon and Google Home from Google are two of the most successful voice-controlled virtual assistant programs today. They are effective, practical, and time-saving.

Customers will flock toward banks that are the simplest to work with in the fourth digital revolution. These are banks that use technology that customers have grown used to. Thus, Banks will need to invest heavily in digital engagement to secure long-term client loyalty.

For instance, Erica was created by Bank of America as a virtual assistant primarily for banking processes. These smart devices are beginning to serve as digital concierges for customers to communicate with banks and make communications and problem-solving a smooth process.

Self-Service Automation

Banking is one industry that has satisfied self-service demands quite early on. Customers have always been drawn toward self-service innovation throughout its history — beginning with ATMs. It is now seen in the emergence of mobile banking and virtual assistants.

Today, consumers prefer to forego standing in a long queue at a brick-and-mortar location and filling out mountains of paperwork. Especially since straightforward self-service online banking solutions are now available. Online banking offers a low-effort and quick user experience via remote devices and computers.

Financial applications, however, now offer much more than just providing an alternative to traditional banking services. Banks have improved their applications with a steady supply of beneficial new features making them increasingly relevant each day.

Some of its other applications are:

Financial Planning

Many banking applications now allow clients to segment their transactions. Using this, people can see where their cash is spent at a glance. They can set restrictions on certain expenditures and get warnings when they’re getting close to the cap.


If a card is misplaced, the mobile app makes it easy to disable it. Users can also report fraud or theft straight from the app or get a new card at the tap of a button. They can also immediately use it to process payments online or in shops using virtual cards.

Hybrid Cloud

The demand for quicker responses is one of the most significant challenges the digital era has brought to banking.

The market in which banks operate is a rapidly changing one. Thus, banking services are expected to be adaptable as possible. They must be able to deploy resources throughout the firm quickly to handle business challenges more effectively.

The most cost-effective method to achieve this is through an institution-wide hybrid cloud system.

Cloud software enables banks to reap the benefits of both public and private sectors. Simultaneously, they can tackle challenges such as data security, governance, and compliance. In addition to this, banking institutions are equipped with the potential to mobilize enormous resources in minutes.

The hybrid cloud also enables banks to provide creative new services to their clients.

Internet of Things

IoT has become one of those inventions that have the potential to alter the structure of banking drastically.

Banks can use IoT in a variety of ways. These are some examples:


Consumers can pay for items using IoT technology by simply placing their wearables, such as smartwatches, at the point-of-sale terminals during in-store purchases. Wearables can also perform remote transactions at any time and from any location.

The Wallet of Things

Customers can pay for things directly from their mobile smartphones, smartwatches, or any other smart device, thanks to digital wallets, also known as the wallet of things.


Bank notifications and alerts can be delivered through wearables, such as the monthly statement generation or new bank offers.

Wrapping Up

While banking is still a brick-and-mortar-centric industry, it is experiencing a slow but steady wave of change.

Today, banking apps have eased financial tasks for consumers. Using technology such as Artificial Intelligence and Augmented and Virtual Reality can further refine these processes and eliminate huge loads off banking personnel.

Self-service automation can completely eliminate approaching a customer service executive for financial planning tasks and security. It has also become a preference for many.

Further, cloud systems, voice-controlled software, and IoT can deliver services to consumers promptly.

For banks looking to prosper in this era, innovation is a necessity. And as it goes, most banking institutions are enthusiastically taking to it.

Also Read: The Impact of Technologies on Financial Industry

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